Discover South Africa
with 37 West Adventure Tours & Transfers

Local - 0861 37west (9378)
Int'l - (+27) 76 231 6351
Email - reservations@37west.co.za

Terms & Conditions: 37 West Adventures

1. Undertaking

37 West Adventures undertakes to provide all services offered subject to the terms and conditions set out herein, which terms and conditions are accepted by the passenger.

2. Definition

37 West Adventures means: 37 West Adventures Tour Operator Passenger means: Individuals, groups, companies or other legal persons using the services offered by 37 West Adventures and includes the agents of passengers. Services means: The provision of accommodations and/or transportation and/or meals as offered by 37 West Adventures and accepted by the Passenger.

3. Terms Of Payment

3.1 For tours booked whilst outside South African borders, e.g. by international agencies, a deposit of 25 % of the quoted tour price is required 45 days before commencement of services, with the remaining balance to be settled 2 days before commencement of services.

3.2 For tours booked whilst within South African borders full payment is required 2 days before commencement of services.

3.3 Payments may be deposited directly into the following bank account:
37 West Capital (Pty) Ltd
ABSA Ltd
Oakdene branch, Johannesburg, Gauteng
Account Number: 4072310431
Bank Code: 632 005

OR Telegraphic Transfer
SWIFT CODE: ABSAZAJJ

3.4 If payments are made in negotiable foreign currency, the payer will be responsible for any short payment resulting from exchange rate fluctuations. The exchange rate applied by the official bankers of 37 West Adventures on receipt of moneys will be accepted as the applicable rate.

3.5 If the required deposit or final payment is not received by due date, 37 West Adventures reserves the right to withdraw services.

4. Cancellations

General Conditions for tours booked whilst outside South African borders

4.1 Cancellations made more than 45 days prior to arrival will not normally result in cancellation fees being charged. However;

4.2 37 West Adventures reserves the right to recover any costs incurred or charges received from suppliers up to the date of cancellation.

4.3 In the event of services being cancelled 45 days or less, prior to arrival, the following cancellation fees will apply.

  • 45 days to 36 days before commencement of services : 15% total quoted tour price due. (Subject to 2. above)
  • 35 days to 16 days before commencement of services : 25% of total quoted tour price due. (Subject to 2. above)
  • 5 days or less before commencement of services : 100% of the total quoted tour price due. We recommend that you ensure that your passengers take adequate personal cancellation insurance cover before departure from home.

General Conditions for tours booked whilst within South African borders

4.4 Cancellations made more than 72 hours prior to pick-up date will not normally result in cancellation fees being charged. However;

4.5 37 West Adventures reserves the right to recover any costs incurred or charges received from suppliers up to the date of cancellation.

4.6 In the event of services being cancelled 72 hours or less, prior to pick-up date, the following cancellation fees will apply.

  • 72 hours to 48 before commencement of services : 50% total quoted tour price due. (Subject to 5. above)
  • 48 hours or less before commencement of services : 100% of total quoted tour price due. (Subject to 5. above)
  • We recommend that you ensure that your passengers take adequate personal cancellation insurance cover before departure from home.

Special Conditions

For tours that include services of certain suppliers with more stringent policies, e.g., National Parks Board, Blue Train, Private Lodges and others, different cancellation fees will be enforceable. These will be provided when applicable.

5. Airlines

Cancellations and refunds

In the event of cancellation or failure, for any reason whatsoever, to use confirmed space, as ticketed, 25% (twenty five percent) of the applicable airfare will be forfeited. A change of reservation constitutes a cancellation. Extension of ticket validity is no permitted, save when a passenger is hospitalised due to illness or in the even of death of a member of the passengers immediate family.

Responsibilities and booking conditions

All airfare reservations are arranged subject to the conditions imposed by the respective airline

6. Luggage

One suitcase and one overnight bag per person is allowed. 37 West Adventures accepts no responsibility for loss or damage to luggage or personal property from whatsoever cause arising. Passengers are advised to take up adequate insurance cover.

7. Delays

37 West Adventures shall not be responsible for the consequences of any delays whether arising from accidents, breakdowns, or any other cause.

8. Responsibility

37 West Adventures carries comprehensive passenger liability insurance details of which will be made available on request. 37 West Adventures is not responsible for any damages sustained by any passenger as a result of any act or omission whatsoever of any hotel, airline or other person, notwithstanding the fact the 37 West Adventures acted as agent of such hotel, airline or other person.

9. Law

The law of the Republic of South Africa shall govern the relationship between 37 West Adventures and the passenger and the Courts of the Republic of South Africa shall have sole jurisdiction in respect of any claims and/or disputes which may arise between 37 West Adventures and the passenger, or Agent.